Information Technology Service Management

We provide consultancy, internal audit and training services to our customers in order to provide information technology services aligned with business needs and to establish a holistic service management system for information technologies to add value to the business.

The ITIL library,  the CobiT framework and the ISO 20000 standare the main sources we use as references  for IT service management. We can summarize the services we offer as follows:

• Determination of IT service management maturity level
• Creation of an IT roadmap
• Creation of the IT service portfolio and service catalog
• Designing  IT service lifecycle processes
• Implementation of IT service lifecycle processes on service management software
• Establishment of ISO 20000 compliant IT service management system
• ISO 20000 internal audit
• CobiT framework compliance audit